Frequently Asked Questions

Frequently Asked Questions

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General Questions

We have been in business since February 2008.
Because this type of assurance can be exploited, servers used and abused then refunded, we do not. Other hosts may allow this, but limit your capabilities until you have fully committed. We choose not to limit servers in such a way and we're confident that you won't have any issues either way.
Due to the nature of our services and the potential of abuse, we do not offer trials, but new signups can check out our promotions and save! There are no contracts, so you can cancel after 1 month in the unlikely event you don't find our services satisfactory.
Our reseller plans require some licensing and control panels to be installed manually, and are usually ready under 24 hours. Dedicated servers can take up to 72 hours, depending on stock availability. Virtual servers are set up automatically and ready after payment has been confirmed.
We currently accept PayPal. Using PayPal you are able to pay securely using your credit or debit cards, even your bank account!
We're always looking for ways to save you money. Let us know what you would like to order in bulk, and we can indeed work out an amazing deal for you!
We offer reseller packages, specifically set up to give new web hosts the best chance, our reseller plans are not shared. We provide each reseller with their own server, own licensing and dedicated IP.
You can reach us by phone, live chat or by logging a support ticket. Support tickets are usually dealt with much quicker as they're queued support request, we believe in first come, first serve!

Virtual Private Servers (VPS)

VPS hosting is a Virtual Private Server, and is a virtualized server. A VPS hosting environment mimics a dedicated server within a shared hosting environment. It is technically both shared hosting and dedicated hosting.
While we have one physical server, we can run several different virtualized operating systems on that one server. Each virtualized operating system acts as if it was a dedicated server. This allows you to have all of the benefits of a dedicated server at a fraction of the cost.
You can have Webmin installed on the server, to manage it via a web interface. We however provide a control panel to do remove VNC, reboots, reinstalls, etc.
Once you have paid for the VPS, our system will deploy your server immediately and you will receive the login credentials via email.
As you don't share your OS with anyone else, there are no other websites on your server that potentially have access to your files.
With a VPS Server, you have your own Operating System. This also means that you have your own instances of all server applications such as Apache, PHP, and MySQL. If you need to have any of these services customized, you can make changes to suit the server to your needs.
If you're installing server applications that require a system restart, you can do so at any time. Even though technically you share a server with other VPS servers, your VPS server can be restarted without affecting anyone else.
On a VPS Server, you have dedicated amounts of RAM available to you at any time. Unlike shared hosting, there is no one else on your server that can use utilize all the RAM when you need it most!

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